Shipping + Returns

All orders are 'made to order' so please allow 1-2 business days handling before it reaches our couriers.

Shipping Rates

All shipping rates (excluding our $4 shipping option) include tracking so you can have peace of mind knowing where you order is at all times with tracking details emailed to you at the time your order is shipped.

Packaging

All items are shipped to you with a protective backing board to ensure your pieces arrive in perfect condition. We use sustainable, waterproof mailers to protect your order and encourage you to compost these at home.

All care is taken when packing your order to ensure your items are safe when leaving the Hello Petal studio. If you have any issues with the quality of your package please contact us. All items are shipped using Australia post. In some instances a courier may be used.

Regular shipping can take up to 5-7 business days for you to receive your items depending on your location please allow for COVID delays.
Express shipping times vary depending on location. Metro areas 1-2 business days. Rural areas 2-3 days. COVID delays with express and we cannot guarantee your order will arrive within 1-2 business days.

For an estimated time frame please see Australia Posts website

 

QUARANTINE REGULATIONS WA & TAS:

There are quarantine regulations that need to be met when importing seeds into these states. This includes our seeded paper.
Please note that WA may impose an inspection fee if your parcel is inspected. This bill is sent to the receiver.
Please contact us before purchasing to discuss these regulations.
Hello Petal Cards take no liability for any fees or impositions.
Due to bio security regulations Hello Petal Cards do not currently ship seeded products outside of Australia.
We can happily print our designs onto 100% recycled non seeded paper for you.

Refunds

If you have any issues with the quality of your products please reach out to our team so we can discuss.

Exchanges (if applicable)

We only accept returns or exchanges on items that are defective or damaged.   All Items must be returned in their original, undamaged condition within 7 days of receiving your order to qualify. To apply for an exchange please contact the team at hello@hellopetalcards.com.au with a copy of your order confirmation.

We do not accept refunds or exchanges on the following items:
Digital downloads
Gift Vouchers

Our Sample sale products consist of sample pieces & test prints. Any flaws are pictured and stated in the products description. All pieces are priced accordingly. Sale products are sold as is and do not qualify for refunds.